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In Hanova, we are committed to safeguarding information securely, always maintaining integrity and confidentiality when handling the data of any company.

Hanova Consulting Privacy Policy

Hanova Consulting provides professional consulting services in digital transformation for companies. The privacy of our customers is important to us, so, in accordance with the applicable laws, we have at your disposal this Personal Data Privacy Notice, which describes the way in which Hanova Consulting (hereinafter "Hanova") request and process your Personal Data. 

By providing us with your Personal Data through our website, you are consenting to the manner in which we obtain and process your Personal Data in Mexico in accordance with this Notice. The Personal Data that you provide to us and that therefore are subject to processing by Hanova are the following: (i) full name; (ii) address; (iii) telephone; (iv) e-mail; (v) content of your questions, queries or communications; (vi) signature, (vii) date of birth; and sometimes (viii) copy of official identification.

The processing of your Personal Data will be carried out carefully and only to fulfill the following purposes, which are necessary to take care of our relationship with you and offer you the best customer service: 

  1. Provide you with quotes. 
  2. Perform the collection and billing process.
  3. Sign up and manage our loyalty programs.
  4. Answer questions, complaints, clarifications, as well as respond to them. 
  5. To comply with the legislation applicable in the Mexican Republic, as well as with any request from any competent authority. 
  6. Account record. 
  7. Customize digital content. 
  8. Provide marketing communications and advertisements. 
  9. Learn about customer trends and interests. 
  10. Improvement of our services. 

We may also process your Personal Data for the following secondary purposes, which help us to offer you a better service but which are not necessary for the existence, maintenance and fulfillment of the relationship with Hanova Consulting. 

  1. Send you surveys to continuously improve our services.
  2. Send you promotions and advertising related to our services, either through email, through messages to your cell phone, through social networks or any other means. 
  3. Invite you to participate in the events, contests, sweepstakes, promotions and dynamics launched by Hanova and give you the corresponding prize in case you win. 
  4. Share tips, ideas and suggestions for using the services we offer.

As our Customer you may at any time indicate to us your preferences to limit the use or disclosure of your Personal Data for secondary purposes, You can unsubscribe by sending an email to the Personal Data Department at datospersonales@hanova.mx.

It is important that you consider that personal financial data sent through our website are processed by a banking institution or third party who processes such electronic transfers on their own account and in their capacity as controller. In this sense, in accordance with the applicable laws and/or contracts we enter into with them, they must process your personal data in accordance with their own privacy notice.

We inform you that the website of Hanova Consulting uses cookies, web beacons and other technologies through which it is possible to identify you, in some cases, and monitor your behavior as an Internet user, which allows us to adapt, improve, customize and provide better service and user experience while browsing, as well as offer you new services based on your preferences or ask you to evaluate the services purchased. 

What are cookies?
Cookies are text files that are automatically downloaded and stored on the hard drive of the user’s computer when browsing on a specific Internet page, which allow the Internet server to be reminded of some data about this user, among them, your preferences for displaying pages on that server, name and password. 

What are web beacons?
They are visible or hidden images inserted in an Internet page or email that are used to monitor your information, to obtain your IP address (data that in some circumstances could identify you), information about the time of interaction with the page, the type of browser, among other issues. 

In case you register on our website, the Personal Data we obtain from these tracking technologies are as follows: name, username, password, IP address, preferences, time and browsing time on the website, operating system, queried sections and Internet pages accessed before and after ours.

The processing of your Personal Data will be carried out for the following purposes:

  1. Give you a better service on our website, enable all its functions and customize it according to your preferences and needs.
  2. Complete any purchase procedure made through our website and track the delivery of products or services.
  3. Recognize you as our customer, analyze your preferences and present you products that are related to your needs or tastes

We inform you that your Personal Data obtained through these technologies may, if necessary, be shared with third parties, in accordance with the section on transfer of personal data.

Cookies and web beacons may be disabled, for more information on the procedure to follow to do the above, we ask you to follow the instructions available here.

Hanova will refrain from disclosing, storing, marketing, renting and/or selling your Personal Data, in contravention of applicable laws. Without prejudice to the foregoing, we inform you that some of our operations are carried out by national and international subcontracted companies. Consequently, some of your Personal Data will be forwarded to these companies, which may have access to your Personal Data in a confidential manner and only to be able to perform their services.

At any time you can revoke your consent to the processing of your Personal Data, as well as exercise your rights of access, rectification, cancellation or opposition (each of these actions, the "Data Request") in accordance with the law and provided that your request does not have retroactive effect or that it impedes Hanova from fulfilling its contractual, legal or fiduciary obligations or exercising its rights. To submit a Data Request, we ask you to contact us by e-mail datospersonales@hanova.mx. In case you have any questions or comments regarding your Personal Data, we are available to assist you in the Personal Data Department in the aforementioned email. We appreciate the trust placed in Hanova Consulting.

Hanova may make changes to this Notice at any time, but you can always consult it. The latest version of the Notice will be available on the www.hanova.mx website.